Satisfaction Guaranteed
AngelHaus.org goes to great lengths to ensure all orders are handled and filled accurately, on time, and are of the highest quality.
Customers should inspect their packages within 48 hours of receipt of their order.
This will help ensure that you receive your product quickly and help avoid last minute rush situations. If an order is not inspected within the given time restraints then we will still rectify the problem up to 30 days after the receipt of the order by re-shipping the items. All claims made after 30 days of the receipt of order will be handled on a case-by-case basis at the discretion of Angel Haus customer service.
If for any reason you are unsatisfied with your purchase(s) within the first 30 days of receipt, please return any item for an exchange or refund.
We reserve the right to accept or deny any returns based on product misuse, neglect, or other "Acts of God" beyond our control. If your product(s) arrive(s) damaged please contact our order department before doing anything else.
Please include Name and Order Number when contacting the Order Department regarding returns.
You can also email the order department at This email address is being protected from spambots. You need JavaScript enabled to view it..
Send your exchanges/returns to:
Angel Haus Inc.
350 Hemlock Street
Broomfield, CO 80020
Shipping Policy
Shipping Methods
We strive to ship all orders out within 1-2 weeks, however, during high volume times such as special events and sales, orders may be delayed 5-7 business days or longer in rare cases
Shipping
Shipping charges are non-refundable. Customer is responsible for all freight charges for refused and/or returned shipments and this will be added to the invoice total. Freight/insurance costs are prepaid. All items are shipped via USPS or UPS. Items will be shipped within two weeks of receipt of order, though generally much sooner. Out of stock items will be shipped according to availability of product. Dimensions/oversize weights are applied to freight charges when applicable.
Backorders
If your order contains a pre-ordered item, or a back-ordered item, the entire order will ship once all items are in stock. If you would like to have a partial order shipped immediately, please contact our offices at 719-250-2775. An additional shipping charge will apply for this instance.
Damage/Loss
All claims for damage/pilferage must be filed with delivering carrier. AngelHaus.org cannot file this for you. All claims for shortage/mis-shipments/mis-billing must be made within 10 days of receipt. In the event of a faulty product, the product must be returned, at which point we will ship out a replacement product or issue a refund.